Blog
AI: a journey not a destination
AI is recognized as an incredibly powerful tool for businesses – giving employees data-driven, tailored information and guidance instantaneously on request. When it works, it can deliver better outcomes, productivity and process efficiencies across the business. This is leading to a great deal of buzz and demand for “AI”. Yet adopting AI is not the same as adopting a new application. Consider this warning from Gartner that “by 2025, growth in 90% of enterprise deployments of GenAI will slow as costs exceed value”.1
Why? Because AI needs a strategy and deployment that recognizes the ethical, human, process and data elements, as well as the technology. But given that AI-enabled businesses are likely to seize significant commercial and competitive advantage, it’s understandable there is pressure to begin adopting AI quickly. With Eviden and Microsoft the good news is this isn’t an either / or scenario. We recognize AI is part of a broader transformational continuum and can help you on your modernization and transformation journey with AI embedded into your plans strategically and pragmatically - so you can experience the benefits now and well into the future. Here’s how.
1. Deliver business value from GenAI today: How to get past the hype and secure real business benefits.
Much of the discussion around Generative Artificial Intelligence (GenAI) is focused on the human productivity and efficiency gains. This is true (see below for more on this). However, when it comes to GenAI tools for specific IT functions, we have discovered through the numerous GenAI use cases we have delivered to more than one hundred customers, the standout benefit is improved quality of product.
Rather than just ‘create more’, our approach ensures GenAI helps businesses create new services, that are more effective, targeted, secure and have regulatory requirements built in as needed. Our teams will conduct thorough assessments to devise the right strategy and then begin to use some of our many GenAI solutions - built on Azure OpenAI and available through Marketplace to address specific functional use cases. Some of these include:
- Accelerated code development: By leveraging Github Copilot and Eviden Developer Assist, we accelerate code development and rollout to deliver 30-40% productivity improvements based on customer experience to date. We also help transform your developer's skill sets, readying them for wider AI adoption and supporting the human and process change required with training and broader strategies for adoption.
- Faster Test Automation and Improved Product Quality: Our GenAI testing accelerator “QE Assist' helps develop robust test strategies, provides a test case generator from requirements, supports test data mining and also generates automation test scripts. This has led to around 50% improvement in productivity during the testing lifecycle. Transforming testing using GenAI is not just about productivity increases as it also helps in improving the product quality by driving greater levels of test coverage and ‘in-sprint’ automation testing.
- Enhanced ITOps and Services: With Eviden’s Knowledge Pilot we give you an intelligent knowledge engine that consumes and interrogates all ITOps articles, history of tickets to provide instant answers in response to queries. This has led to 30% ticket faster ticket resolution, and better experience for users.
- Game changing industry specific use cases: Knowledge Pilot also supports an incredible range of industry specific use cases, enabling customers to extract insight from unstructured data and serve tailored, powerful insights up to users. For example:
- Improving vehicle design by supporting a regulations knowledge base to ensure new vehicles meet all requirements.
- HR chatbots providing information and guidance to employees on-demand.
- Improving customer service and support by providing extensive context and smarter resolution guidance to service reps.
2. Deliver value to people with GenAI today: Tools that truly empower employees
Eviden provides end-to-end services for all of Microsoft’s cloud-based business solutions including Office 365, Dynamics 365, SharePoint, Outlook, Windows, Teams, and Power Platform, which itself includes Power BI, Power Apps, AI Builder, and other tools. All of these now incorporate Microsoft Copilot, delivering AI-powered insights, advice and automation to your employee's fingertips across a range of use cases by successfully deploying and adopting:
- Microsoft Copilot for Microsoft 365
- Microsoft Copilot for Sales
- Microsoft Copilot for Dynamics 365
- Microsoft Security Copilot
- Copilot in Power Automate
- Copilot in Power Platform
- Copilot in Power Apps
- Microsoft Copilot for Finance
- OpenAI
Eviden experts support the migration of your applications to Azure cloud where required, and devise the right adoption strategy for your organization, assessing where Copilot can provide most value and tailoring the experience. And with Eviden and Microsoft’s approach, ethical considerations and data protection and management are taken into consideration to ensure guardrails are in place at all times.
3. Ready for future AI advancements: Start getting data-ready now.
Unstructured, widely distributed data is one of the biggest challenges to full-scale AI adoption. And it’s a big challenge that is going to take time to address, and you want people with a range of skills-sets and the experience to work out the best way forward. Eviden has established best practice to leverage Microsoft technologies and help you get control over your data. A variety of tools and assessments map your current situation and data landscape. Then we begin work alongside your data teams to develop a roadmap and solution that will help achieve your data specific goals. Automated, AI-enabled data collection, consolidation, analysis, and remediation/augmentation is handled as required, as is designing and modernizing your data infrastructure. With our deep knowledge of Azure, we can seamlessly migrate data and speed a path to AI adoption so you can access new, advanced analytics capabilities to reveal hidden patterns and zoom in on key insights as business requirement demands.
We’ll also ensure you meet regulatory requirements and your own governance principles. Azure sites worldwide support local data regulation, giving you a choice of data locations. And Eviden’s end-to-end framework for AI/ML development and deployment incorporates company ethics, compliance requirements, and automation for a complete, holistic solution.
Eviden and Microsoft: Partners on your AI journey today and tomorrow
Eviden has extensive experience across the spectrum of AI, ML, Gen AI, and automation. We devise an approach that considers where it is best to apply AI and our transformation, cloud, and Azure expertise, plus accelerators and technologies delivers an end-to-end service. We can maximize the value of any transformation, and with solutions pre-built using Azure’s advanced capabilities and OpenAI, your get a low risk, fast adoption of AI, Gen AI and cognitive services that deliver measurable and meaningful improvements.
And not just for today. Building on decades of collaboration, Eviden and Microsoft recently extended our joint commitment to help customers navigate the cloud and AI continuum. A five-year global strategic partnership agreement will see a rapid upskilling of Eviden’s employees and acquisition of 16,000+ new Microsoft certifications, supporting the co-creation and launch of GenAI-enabled industry solutions and joint co-innovation centres.
Would you like to learn more about how we can help you on your AI journey and more?
