Get started with a ready-to-use service management platform based on ServiceNow
Accelerate your adoption by 80% with pre-configured ITSM standard processes. Start your digital transformation journey with seamless IT service management on ServiceNow. Our SMaaS solution offers transparent and efficient ITSM processes that can be easily adapted to your needs. Stay up to date with automatic email notifications. Simplify IT service management with our user-friendly SMaaS service portal. Consolidate all views in a single system.
Take advantage of scalability with our SMaaS solution
We offer your company a ready-to-use IT system based on ServiceNow - the preferred choice of large enterprises. Scale your IT processes effortlessly for seamless growth.
Fast implementation time
- Ready-to-use service management solution
- Best Practice implemented
- Configuration instead of implementation
- Template-based onboarding
User Satisfaction
- User-friendly user service portal (customer-specific)
- CSAT survey
- Process transparency.
Cost Reduction
- No ServiceNow experts required on the customer side
- Manageable times for implementation and onboarding
- Increased efficiency through automation
Increased service quality
- A Source for Truth
- Real-time insight into service delivery
- Monitoring service levels across all providers
- Managing multiple providers.
SMaaS service portal
- Customizable service portals, including company logo and company background with predefined widgets
- Creation of tickets for incidents, service requests and standard changes by users.
- Ticket status available to users via their own open and closed tickets
- Interaction with service desk agents for open incident tickets
- Searching knowledge articles and FAQs in the knowledge base
- Granting approvals for service requests and change tickets
Fulfiller Portal
- Filtering in reports with drag-and-drop field selection and Boolean operators
- Interactive dashboards and reports with real-time data that can be configured by the fulfiller themselves
- All relevant process modules in a single Application Navigator
- Search knowledge articles and FAQs in the knowledge base.
- Granting approvals for service requests and change tickets
Discover More
Medium-sized companies are the engine of the
economy and make a significant contribution to Germany's future competitiveness. They are characterized by excellent products and services. To achieve this, companies need the services of a large number of suppliers and service providers.
Diana Ulich
Head of ServiceNow Practice, Germany
