OnSiteFile

Organizations that require strict governance and regulatory controls for their documents and files can now store them at a location of their choice while using ServiceNow. OnSiteFile enables these organizations to store attachment files within their own infrastructure, replacing ServiceNow's standard attachment functionality and ensuring compliance with security and audit requirements.

With OnSiteFile, attachments are automatically routed to the file repository of your choice, whether it's located within your local enterprise infrastructure or in a private or public cloud solution. This allows you to leverage the full power of ServiceNow while maintaining complete control over your attachments. The solution is completely transparent for users and works seamlessly on both ServiceNow back-office and portal forms

Features

Transparency

Completely transparent for users

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Agnostic

Technology agnostic in regards to the customer file repository.

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Simple

Easy to implement

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Highly secured

Delivering peace of mind

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User criteria

Control access by user

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Compatibility

Compatible with Knowledge articles

OnSiteFile is compatible with well-known Enterprise Content Management platforms such as Amazon S3 and SharePoint and has already been successfully implemented by leading financial firms worldwide. Key features include the ability to upload and download small or large files, drag and drop functionality, and an upload progress bar that improves upon ServiceNow's out-of-the-box functionality. The solution is also highly secure, with single origin control, token-based transaction security, and TLS protocol.

OnSiteFile is easy to implement, with a 2-tier architecture consisting of ServiceNow and a Middleware server. The file repository is your choice, and the solution can be tested in minutes once the Middleware server is deployed and configured. OnSiteFile is also compatible with knowledge articles and allows for user criteria control over attachment usage.

Request your trial by visiting the ServiceNow app store, or contact our experts.

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