Empowering Standardization
The Eviden Smart Business Platform for Tailored Enterprise Service Management
This largely out-of-the-box ServiceNow instance is specifically configured to support Eviden customers using the latest ServiceNow capabilities.
The Eviden 'SBP' is configured using ServiceNow Technology Provider Service Management capabilities which give world leading Omni-Channel support to our customers, with integrated Self-Service and a highly flexible platform.
The challenges?
- Low process maturity, outsourcing of services, high level of capability but low budget.
- Any large RFP response involving Digital or Cloud Operations.
- Increased Automation and increased productivity.
How can Eviden SBP help?
Worry-free managed services. The offering delivers the above capabilities in a domain separated multi-tenant instance with the full security that offers.
Smart Business Platform enables Eviden to offer cutting edge capabilities to our customers such as:
- Omni Channel Support (mobile, portal, chat, email etc)
- Integrated Self-Service (AI powered tools)
- Predicative Intelligence (Machine Learning)
- Service Bridge (Seamlessly connect ServiceNow instances)
- Proactive Customer Engagement
- Service Aware Configuration Management Database (CMDB)