Onboard to a ready-to-use Service Management Platform based on ServiceNow
Accelerate your launch by 80% with pre-configured ITSM Standard Processes. Transform your digital journey with seamless IT Services on ServiceNow. Our SMaaS solution offers transparent and efficient ITSM Processes, easily customized to your needs. Stay updated with automated email notification. Simplify IT Service Management with our user-friendly SMaaS Service Portal. Consolidate all views into a single system.
SMaaS Service Portal
- Customizable Service Portals, including Company logo and Company background with predefined widgets
- Ticket creation for Incidents, Service Requests and Standard Changes by Users.
- Ticket status available to Users about their own open and closed tickets
- Interacting with the Service Desk agents via the open Incident ticket
- Searching Knowledge articles and FAQs in the knowledgebase.
- Giving Approvals for Service Requests and Change tickets
Fulfiller Portal
- Filtering in reports with drag and drop field selection and Boolean operators
- Interactive dashboards and reports with real-time data which can be configured by the fulfiller themselves
- All relevant process modules in one single Application Navigator
- Searching Knowledge articles and FAQs in the knowledgebase
- Giving Approvals for Service Requests and Change tickets.
Hear Diana Ulich explain
Business Service Management with Diana Ulich
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