We partner with our clients to accelerate and drive their end-to-end experience transformations and create meaningful digital experiences. Driving by using data to drive insights and intelligence, our spirit to winning with experiences is ‘show me not tell me’ – we win by market testing and demonstrating the business value at pace, before scaling and optimizing through a continuous data & intelligence lifecycle
INCREASED
Brand Loyalty
IMPROVED
CSAT scores
BOOSTED
Sales
COMPETITIVE
Advantage
Customer-Centric Impact: Companies focused on customer experiences report up to 2.5x higher revenue growth and 2.2x higher profitability than those that aren’t. They also enjoy better customer retention and employee engagement.
Transformation for Experience-Centricity: Businesses must integrate experience into their core through leadership, strategy, and operations, and embrace technology for better intent recognition and conversations.
Leveraging Technology for Enhanced Experiences: Adopting cloud-native architectures and utilizing data from various devices can improve connectivity and edge experiences. Developing digital services, partnering to create ecosystems, and using edge computing can exceed digital experience expectations, fostering sustainable growth and profitability.
At Eviden we have the answers.
Our strength lies in our ability to understand your organization's unique needs and objectives, using cutting-edge technologies and advanced data analysis to pave the way for success. We don't just create experiences – we tailor them, addressing the specific challenges faced by end-users to deliver journeys that are truly transformative.
And our commitment doesn't end with implementation. We continuously track user adoption, utilizing credible data to refine our strategies and ensure ongoing success. With our strategic business consulting, agile delivery methods, and relentless focus on results, we're not just your partners in transformation – we're your catalysts for growth.
Partnering with Eviden means:
- Recognized Leadership
- Discovery and design, to implementation and benefits realization
- Decades of market experience with > 100 significant DX deliveries
- Our own delivery is enhanced and accelerated with Gen AI
- Gen AI service offerings combined with conversational AI and journey orchestration to unlock new value for you
- Accelerator IP and platforms - Strong accelerator IP that is industry specific (E.g. pensions) and partner ecosystem including Adobe, Salesforce and NVidia, Qualtrics and Kore.ai to enhance offerings
- And finally... DX dedicated delivery centers globally, specifically trained and certified to delivery latest DX services for Eviden clients
The benefits of great DX speak for themselves:
- Direct: New direct revenues from new digital/digitally enhanced products
- Indirect: New indirect revenues (e.g. sponsorships)
- Incremental: Increased incremental revenue on core product
- Reduced: cost to serve customer
- Savings: Reduced marketing & sales costs and reduced digital & IT costs
- Efficiencies: Improved time-to-market
- CSAT: Expertise to deliver enjoyable experiences
- Loyalty: Personal experiences building stronger connections
- Differentiation: Superior digital experience as a differentiator in competitive markets
- Innovation & Adaptation: staying ahead of evolving customer expectations and technology advancements
- Insights: Leverage gap analysis to exceed against expectations
Complete the form ...
to discover more about how Eviden can help you to accelerate and drive end-to-end experience transformations and create meaningful digital experiences
Contact the experience creators
Experience the Eviden difference – and unlock your organization's full potential.