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We partner with our clients to accelerate and drive their end-to-end experience transformations and create meaningful digital experiences. Driving by using data to drive insights and intelligence, our spirit to winning with experiences is ‘show me not tell me’ – we win by market testing and demonstrating the business value at pace, before scaling and optimizing through a continuous data & intelligence lifecycle
 

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INCREASED

Brand Loyalty

IMPROVED

CSAT scores

BOOSTED

Sales

COMPETITIVE

Advantage

Customer-Centric Impact: Companies focused on customer experiences report up to 2.5x higher revenue growth and 2.2x higher profitability than those that aren’t. They also enjoy better customer retention and employee engagement.

Transformation for Experience-Centricity: Businesses must integrate experience into their core through leadership, strategy, and operations, and embrace technology for better intent recognition and conversations.

Leveraging Technology for Enhanced Experiences: Adopting cloud-native architectures and utilizing data from various devices can improve connectivity and edge experiences. Developing digital services, partnering to create ecosystems, and using edge computing can exceed digital experience expectations, fostering sustainable growth and profitability.

At Eviden we have the answers.

Our strength lies in our ability to understand your organization's unique needs and objectives, using cutting-edge technologies and advanced data analysis to pave the way for success. We don't just create experiences – we tailor them, addressing the specific challenges faced by end-users to deliver journeys that are truly transformative. 
And our commitment doesn't end with implementation. We continuously track user adoption, utilizing credible data to refine our strategies and ensure ongoing success. With our strategic business consulting, agile delivery methods, and relentless focus on results, we're not just your partners in transformation – we're your catalysts for growth. 
 

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Expertise

Customer and Digital Strategy Consulting – advisory on the right business strategy, target customers and value propositions 

Application Management 

with 20,000+ software and systems integration engineers we can build not just front-end experience and platforms, but cover any aspect of applications 

Salesforce Platforms Acceleration

with full Salesforce and Velocity offerings, we accelerate time to market for clients choosing Salesforce platforms 

 
 

Partnering with Eviden means: 

  • Recognized Leadership
  • Discovery and design, to implementation and benefits realization  
  • Decades of market experience with > 100 significant DX deliveries
  • Our own delivery is enhanced and accelerated with Gen AI
  • Gen AI service offerings combined with conversational AI and journey orchestration to unlock new value for you
  • Accelerator IP and platforms - Strong accelerator IP that is industry specific (E.g. pensions) and partner ecosystem including  Adobe, Salesforce and NVidia, Qualtrics and Kore.ai to enhance offerings
  • And finally... DX dedicated delivery centers globally, specifically trained and certified to delivery latest DX services for Eviden clients 

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The benefits of great DX speak for themselves:

 

  • Direct: New direct revenues from new digital/digitally enhanced products 
  • Indirect: New indirect revenues (e.g. sponsorships) 
  • Incremental: Increased incremental revenue on core product
  • Reduced: cost to serve customer 
  • Savings: Reduced marketing & sales costs and reduced digital & IT costs  
  • Efficiencies: Improved time-to-market
  • CSAT: Expertise to deliver enjoyable experiences
  • Loyalty: Personal experiences building stronger connections
  • Differentiation: Superior digital experience as a differentiator in competitive markets
  • Innovation & Adaptation: staying ahead of evolving customer expectations and technology advancements
  • Insights: Leverage gap analysis to exceed against expectations

 

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to discover more about how Eviden can help you to accelerate and drive end-to-end experience transformations and create meaningful digital experiences

 
Contact the experience creators


Experience the Eviden difference – and unlock your organization's full potential.