01
Customer Challenge
The cloud revolution is changing the world and our lives at an accelerating pace. Enormous computing power and data accessibility has given rise to new customer products and experiences that provide instantaneous solutions tailored and adapted for the needs and wants of the consumer.
Banking is on this trajectory as well. One challenge is that banking is an industry with deep legacy infrastructure investments. For banks to deliver new capabilities, they must first hurdle their entrenched ways of doing business, completely reinventing their tooling, how they work, and even their business model.
Capital One recognized early on the opportunity to build great customer experiences delivered through software, data, and algorithms. Over the past several years, they comprehensively reimagined their talent and culture, how they worked, and their tech infrastructure, which included an all-in commitment to the cloud. Existing, on-premise infrastructure did not offer the scalability, reliability, broader ecosystem of tools and services, and more that Capital One needed to make this vision a reality
02
Why the customer chose AWS?
Capital One recognized the value of the cloud early. After performing an “Experimental Phase” in 2013 and 2014, Capital One identified several strategic benefits of using AWS, including improved availability, reliability, scalability, and agility.
03
Why the customer chose Eviden, an Atos business?
The Eviden, an Atos business, relationship with Capital One began with a single project in 2016 and has blossomed into a robust partnership with more than 20 projects that touch many critical elements of the enterprise, including cloud-native application and services development, data engineering, analytics, and ML. Capital One’s vision for the future of the banking industry, and their own digital transformation and disruption, fit squarely with Eviden, an Atos business, deep cloud expertise and outcome-oriented delivery model.
04
Solution and Results
In 2020, Capital One became the first major financial institution in the United States to report they had exited their on-prem data centers and gone all in on the cloud. Applications and data are in the cloud, with cross-region resiliency.
Recently, reflecting on all that has been accomplished, Chris Nims, senior vice president of cloud and productivity engineering at Capital One, stated:
“Going all in on the cloud has enabled both instant provisioning of infrastructure and rapid innovation. We are able to manage data at a much larger scale and unlock the power of machine learning to deliver enhanced customer experiences.”
Capital One didn’t complete this journey on its own. Foundationally, they entered into a strategic partnership with AWS, and they accelerated success with multiple apps, data, and analytics teams from Eviden, an Atos business. Further, they embraced the broader community through open source adoption and contribution. Importantly, they significantly recruited and grew their technology workforce, and they plugged into the rich world of third-party innovation through AWS and their ecosystem, even investing where appropriate.