Modern Platform Operations or Cloud Operations (CloudOps) refers to the set of processes, practices, and tools used to manage and operate applications and infrastructure in AWS cloud computing environments.

Through CloudOps, we work to manage, optimize, and support our customers’ infrastructure and services within AWS.

Eviden CloudOps is delivered by our cloud-native teams providing support, cost optimisation, and continuous improvement aligned with our customer’s objectives.

  • High Cost & Low Availability of Resources - Enable development and infrastructure teams to create & deploy secure and operationally sound solutions using “infrastructure-as-code” & cloud native principles into AWS. 
  • Loss due to real or perceived risk profile - Ensure your AWS Cloud environment is secure and well-governed from day one. Understand how the shared responsibility model works in the cloud.
  • Operations become a distraction - Advice and guidance to ensure you can optimize your performance, ROI, and sustainability in AWS. We provide insight into cloud-native optimizations and ongoing opportunities to achieve your full cloud potential. 
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Essential
  • 24x7 service assurance with SLAs & Incident Remediation
  • Proactive support of your AWS estate with IaaS management  
Enhanced (Includes all Essential services)
  • Technical Service Management, anomaly, and trend reporting
  • Management of IaaS and PaaS environments with Cost Intelligence and Continuous Improvement 
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Advanced (Includes all Enhanced services)
  • Team of dedicated or leveraged DevOps / SRE Squads
  • Continuous Modernization to cloud-native with enhanced observability 
Our competitive added value: providing the following Accelerators  
  • ITSM integration
  • Disaster Recovery
  • Data/AI Models
  • Application Support
  • Database Management  
Your Outcomes

Accountability. Connect technical workloads with business outcomes. Establish internal accountability to drive collaboration and sustainable AWS cloud consumption.

Innovation. CloudOps provides cloud-native expertise, support, and continuous improvement, enabling you to transform your AWS cloud environments into centres of innovation for your business.

Security. Eviden uses our deep expertise in AWS to provide cloud governance and security frameworks to create the right baseline for any company to build on. 

  • Eviden & AWS strategic partnership
  • Service Desk - Receive 24/7/365
  • Response, Ticket Management, & Monitoring
  • Service Leadership – We will provide white glove business advice, service reviews, & continuous service improvement
  • Continuous Improvement & Modernization – We will automate delivery & improve your development pipelines based on key business KPIs, and aid you in moving to AWS cloud-native services
  • Patch Management – We will provide OS critical & security patching in your test/dev, pre-prod & prod environments
  • Health & Monitoring – We will monitor availability, performance, and health as well as setup alerts including outlier’s detection
  • Threat & Vulnerability – Your platform will be securely monitored for vulnerabilities and misconfiguration. We will detect and respond to threats, vulnerabilities & more
  • Backup & Restore – We will setup scheduled backups & restore your data in case of loss 

Do&Co​ | AWS migration and managed services, enabling business transformation capabilities

Flemish Government​ | Delivering a Secure Cloud-First Strategy

RS Components | Updated SAP ERP applications,  migration to HANA, and improved security

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