01
The Challenge
While Key2Act recognized the benefits of the AWS public cloud, it needed to offload infrastructure management responsibilities from its IT team so it could focus on developing service management platforms for customers.
02
The Solution
Eviden, an atos business was engaged to provide Key2Act with ongoing Cloud Core Managed Services, a 24/7 operational support service to monitor the accessibility and availability of its environment, ensure and maintain the health of Key2Act’s AWS infrastructure, and provide actionable improvement recommendations.
Eviden, an atos business engineers resolve issues detected by our monitoring solutions – including Bitdefender and Alert Logic – and provide around-the-clock operational services such as backups, patching for latest security protections, and fielding alarm notifications from system, network, and security monitoring tools.
03
The Outcome
Eviden, an atos business ongoing operational support and managed services provides added security, reliability, and an enhanced ability to find continuous improvement opportunities.
Key2Act resources can now concentrate on developing, improving and optimizing the quality of its software solutions.
Eviden, an atos business has met the Service Level Agreement for incident resolution times in 100% of priority one, two and three cases, and in 97% of priority four cases.
About Key2Act
Key2Act provides building intelligence, field service and construction management software solutions. The company aims to empower specialty trades businesses to increase profitability, optimize operational efficiencies and drive higher customer retention.